Returns Policy
At Avery Jewellers, we want you to be completely satisfied with your purchase. If, however, you would like to return an item, please read the conditions below.
Important: Return postage costs are the responsibility of the customer. We do not offer free returns.
Can I return my order?
Yes. You have 30 calendar days from the date you receive your order to request a return.
To be accepted, the product must:
- be returned in its original condition;
- include all accessories and original packaging;
- show only signs of normal handling necessary to check its nature, characteristics and functionality;
- show no damage caused by misuse, negligence or inappropriate handling.
For items subject to hygiene requirements, they must be returned clean and in a condition that allows us to inspect them.
Return postage costs remain entirely the responsibility of the customer.
Returns are generally processed within 7 working days of receipt.
We reserve the right to refuse a return if the product shows signs of excessive use or damage that is not attributable to us.
How do I make a return?
Before returning your order, please contact us at:
Email: bonjour@averyjewellers.co.uk
Your request must include:
- your order number;
- the reason for the return;
- a photo of the product if it is faulty or damaged;
- your full name;
- your address.
Important
Never return your order to the address shown on the parcel.
Once we have reviewed your request, our customer service team will provide you with the correct return address and instructions to follow.
Right to Cancel
In accordance with applicable regulations, customers have 30 calendar days from the date they receive the last item in their order to exercise their right to cancel.
As our orders are processed very quickly, it is generally no longer possible to cancel an order once it is being prepared for dispatch.
If your order has already been dispatched, you may exercise your right to cancel after receiving it by following the returns procedure above.
To exercise your right to cancel, simply send us a written request at:
Refunds
Once we have received and inspected the returned products, we will refund the amount corresponding to the returned items.
Refunds will be made:
- within a maximum of 30 days of receiving the return;
- using the same payment method used for the original order, unless otherwise agreed.
Any additional charges resulting from choosing a more expensive delivery method than our standard delivery option will not be refunded.
We recommend keeping proof of postage until your refund has been confirmed.
Contact Details
Avery Jewellers
Email: bonjour@averyjewellers.co.uk
Website: Avery Jewellers